Process for Handling Appeals
Appeals against the decision of the EISPL can be addressed below
Appeals Process
Processing of Appeals
Appeal Procedure
If the complainants disagree with decision or unsatisfied with the resolution of their grievance, they are entitled to appeal within 14 days of intimation of outcome of complaint investigation process.
The appeal can be made through e-mail.
Every appeal is required to be investigated and intimated to the appellant within 30 calendar days.
An interim progress report is required to be sent to the appellant, if investigation take more than 30 days.
The Director shall first try to resolve the matter, as 1st line of resolution.
The appellant shall be apprised about investigation is being taken up on their appeal.
The outcome of the investigation and decision shall be informed to the appellant by on conclusion of investigation.
If the outcome of this first line resolution (or review), still be unacceptable to the appellant, they have recourse to the appeals for 2nd line of resolution.
When the appellant files for re-appeal, the Director shall refer the matter to Appeals Committee.
The appellant is informed about composition of the appeal committee immediately.
The appellant can have the right to object inclusion of any member including chairperson in the constituted committee. Such objections shall be communicated within three days to the EISPL.
In event of objection from the appellant on inclusion of any member including chairperson in the constituted committee, a new committee is formed immediately.
The appeal committee shall meet immediately after issue of notification of the constitution.
The committee shall inform the appellant about venue, date and time of hearing and shall give reasonable time to the appellant to appear and respondent(s).
The decision of the committee is based on the majority of the committee and the Chairman shall declare the decision within 3 days.
The decision is not binding on the appellant, and if not satisfied, can approach the Accreditation Body for review.
The EISPL is required to take corrective action as outlined in this procedure.
Rules for Appeal Cost
The EISPL reserves the right to charge the Appellant, reasonable costs for this second line of independent appeals resolution through invoicing as defined in paragraphs.
Levy of charges to be notified in advance at the time of second line resolution and may be charged to the appellant ahead of any review commencing.
Approval of the Director to be obtained on the charges to be invoiced.
Under no circumstances, the EISPL or its employees or agents be liable for any losses or damages, except where costs arise as a result of the gross negligence or willful default of such persons.