ISO 18788 — Security Operations
Management systems for private security service providers ensuring quality, compliance, and human rights.
Standard Overview
What is ISO 18788 Certification?
ISO 18788:2015 certification ensures that a security service provider has a management system that monitors and improves critical factors that define the quality of service for a security operation management.
Security Operation Management Systems (SOMS) provides a framework for due diligence, risk assessment and identifying processes and their corresponding KPIs for delivering reliable and compliant services for security.
Basic Requirements for ICoCA Compliant Certification
Most important requirements related to ISO 18788 certified SOMS provider are:
- Accountability to law and respect for human rights — compliance with working hour and wages requirement of the law of the land
- Compliance with The International Code of Conduct for Private Security Providers (ICoC) 2010
- The Montreux Document on Pertinent International Obligations and Good Practices for States Related to Operations of Private Military and Security Companies During Armed Conflict, 2008
- Guiding Principles on Business and Human Rights, Implementing the United Nations "Protect, Respect and Remedy" Framework, 2011
ICoCA Compliance
What is ICoCA Compliant ISO 18788 SOMS Certification?
ICoCA is a multi-stakeholder initiative formed in 2013 to ensure that providers of private security services respect human rights and humanitarian law. ICoCA has developed a code of conduct which members have to comply with. So all ISO 18788 certifications which are ICoCA compliant have to become an ICoCA member and undertake to comply with the ICoCA code.
Main Steps for ICoCA Code Compliance
ICoCA code has two main elements
Principles Regarding the Conduct of Personnel
Rules for Use of Force
Defining the Rules for the Use of Force.
Detention Procedures
Procedure and circumstances where Detention can be used.
Apprehension Training
Training on how to Apprehend Persons.
Prohibition of Torture
Prohibition of Torture or any other form of Inhuman Treatment.
Discouraging Punishment
Procedures to discourage Punishment.
Preventing Exploitation
Processes to prevent Sexual Exploitation or Gender-Based Violence.
Human Trafficking
Avoidance of Human Trafficking.
Forced Labour Prevention
Prohibition of Slavery and Forced Labour and Child Labour in Supply Chain.
Anti-Discrimination
Process to eliminate Discrimination.
Specific Commitments Regarding Management & Governance
Personnel Vetting
Selection and Vetting of Personnel and Subcontractors.
Policies & Contracts
Company Policies and Personnel Contracts.
Weapons Training
Training of Personnel in use and management of weapons.
Materiel Management
Management of Materiel of War.
Incident Reporting
Incident Reporting procedures.
Safe Environment
Safe and Healthy Working Environment.
Grievance Procedure
Prevention of Harassment and Grievance procedure.
Our Services
ISO 18788 Services
ISO 18788 Certification & Compliance
Full scope verification and certification for Security Operations Management System requirements under ISO 18788.
Comprehensive Audit & Assessment
Thorough on-site and documentation audits to evaluate your security operations management system effectiveness.
Training & Consultancy
Expert coaching and training for your teams on ISO 18788 implementation and security operations best practices.
Ongoing Compliance Support
Continuous monitoring and support to maintain your ISO 18788 certification and security standards.
ICoCA Compliance Support
Assistance with ICoCA membership, code of conduct compliance, and SOMS alignment with ICoCA requirements.
Remediation Support
Fixing non-conformities and gaps identified during the security operations management assessment process.
We are offering above services on behalf of Eurocert — a Pan-European Certification body with global reach and accredited expertise.
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